Senior Marketing Associate, Ticket Operations

Company: Disability Solutions
Location: Phoenix
Posted on: January 30, 2025

Job Description:

Job Title:Senior Marketing Associate, Ticket OperationsLocation:CityScapeWhat you'll do:We are seeking a highly organized and motivated Senior Marketing Associate, Ticket Operations to join our team. The successful candidate will be responsible for managing our ticket operations, overseeing multiple hospitality assets, and liaising with sponsorship partners and season ticket sporting team management to ensure seamless and successful events. The Senior Marketing Associate will play a crucial role in enhancing our guest experience and maintaining strong relationships with our sponsors, senior leaders, and bankers.Event Ticket Management:

• Oversee the entire ticketing process for all sporting and entertainment events bank-wide, from invitations and ticket distribution to post-event analysis.
• Maintain a calendar of events, ensuring that all assets are leveraged across business lines.
• Manage ticketing tracking utilizing CRM (Microsoft Dynamics). Monitor ticket usage and provide regular reports to senior management.
• Develop and execute ticket distribution strategies to maximize ROI and attendance (clients, prospects, and referral sources).
• Work closely with the marketing and sales teams to promote optimal ticket usage and ensure successful execution of ticket allotment.Hospitality Asset Management:
  • Manage multiple hospitality assets, including VIP lounges, suites, and premium seating areas.
  • Support special events as a part of key sports sponsorships.
  • Ensure that suites are maintained to the highest standards of quality and service.
  • Coordinate with catering and facilities teams to ensure a seamless guest experience.
  • Handle guest inquiries and resolve any issues promptly and professionally.Sponsorship and Season Ticket Liaison:
    • Serve as the primary point of contact for the hospitality aspect of sponsorship(s) and season ticket relationships.
    • Report to Senior Marketing and CommunicationsGeneral Responsibilities:
      • Stay up to date with industry trends and best practices in event ticketing and hospitality management.
      • Maintain accurate records and documentation related to ticketing, hospitality, and sponsorship activities.
      • Assist with budgeting and financial planning for sporting tickets, sponsorships and related events.
      • Perform other duties as assigned by senior management.What you'll need: Qualifications
        • Bachelor's degree in event management, hospitality, business administration, or a related field.
        • 3-5 years of experience in event ticketing, hospitality management, or sponsorship coordination.
        • Excellent organizational and multitasking skills.
        • Outstanding communication and interpersonal skills.
        • Ability to work under pressure and meet tight deadlines.
        • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
        • Flexibility to work evenings, weekends, and holidays as required.Preferred Qualifications
          • Experience with CRM and/or event management software.
          • Strong negotiation and problem-solving skills.
          • Knowledge of budget management and financial analysis.Benefits you'll love:We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!About the company:Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.-- Western Alliance Bancorporation

Keywords: Disability Solutions, Casa Grande , Senior Marketing Associate, Ticket Operations, Accounting, Auditing , Phoenix, Arizona