Sales & Service Advisor - Cave Creek Rd - $48K-$85K
Company: Wilhelm Automotive
Location: Cave Creek
Posted on: January 28, 2025
Job Description:
Overview:
Wilhelm Automotive prides itself on being able to provide the best
customer service and the highest quality service work available
anywhere. We are committed to honesty and integrity in all of its
business dealings - with employees, vendors and customers alike.
-The Sales and Service Advisor is responsible for selling and
promoting all products and services offered by the company by
following the company's store standards and expectations.
-COMPENSATION: $48K-$85K depending on experience -Benefits:
Competitive Bi-Weekly PayTuition
Reimbursement, up to $3,000 annuallyPaid Vacation and Sick Time 6
Paid HolidaysMedical, Dental and Vision Insurance (Effective 1st of
the Month after Hire)Life Insurance (Company paid)401(k) Retirement
Savings Plan with Company MatchDiscounted Services on Personal and
Immediate Family VehiclesOpportunity for Advancement!!!Essential
Roles and Responsibilities:
Promptly greet customers in a
professional and courteous manner both in person and on the
telephone using the Company's standardized customer service
techniques.Listen to and thoroughly document customer's concerns;
inspect vehicle and refer to service history to accurately identify
and verify customer's service needs.Recommend services according to
appropriate level of knowledge. Clearly communicate any additional
recommendations from the Automotive Technician to the customer so
that they can make an informed decision. Properly document all
recommendations in customer file.Promote the sales of appropriate
services, parts, and accessories by demonstrating an understanding
of the product and associated service requirements.Provide customer
with an accurate quote that includes cost and time of completion
for the services approved by the customer. Provide customer with
updates throughout the day on the status of their services.Follow
proper procedures when cashing out a customer's ticket to include a
review of the completed multi-point inspection and explanation of
applicable warranties.Conduct post repair and declined services
follow up phone calls to ensure customer satisfaction for all
individual customers.Track all new returns, core returns and
warranty parts for individual customersOther duties as assignedThe
Sales and Service Advisor should also adhere to all company
policies and procedures as outlined in the Employee Handbook and
demonstrate behaviors that are consistent with the Company
Standards and Expectations. -Qualifications:
- Possess current, valid driver's licenseMust be at least 18
years oldHigh School Diploma or equivalentPrior experience as a
Service Advisor is helpful, but not requiredProfessional appearance
and proven ability to work in a process driven environmentPossess
State Inspector License or ability to obtain a State Inspector
license within 30 days of hire dateAbility to work Monday -
SaturdaySun Auto Tire & Service provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws.
Keywords: Wilhelm Automotive, Casa Grande , Sales & Service Advisor - Cave Creek Rd - $48K-$85K, Sales , Cave Creek, Arizona
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