Technology Support Specialist Sr -Short Term
Company: Maricopa Community College District
Location: Chandler
Posted on: January 24, 2025
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Job Description:
Technology Support Specialist Sr -Short Term
Job ID: 320889
Location: Chandler-Gilbert Comm College
Full/Part Time: Full Time
Regular/Temporary: Regular
Hiring Salary Range
$23.17 - $30.12/hourly, DOE
Grade
113
Work Schedule
Monday through Friday 8:00 AM - 5:00 PM
Some weekends may be needed.
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real
difference in the lives of over 200,000 college students every
year?
Would you like to be part of an organization that adds $7.2 billion
dollars to the economy and supports nearly 100,000 jobs in the
fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At
Maricopa County Community Colleges!
About Us
Benefits
The Maricopa County Community College District (MCCCD) is committed
to providing you with a competitive, comprehensive benefits program
that provides the care you and your family need to lead healthy and
productive lives. Our benefits are designed to provide support for
every life stage and lifestyle in our community.
Job Summary
***This is a short-term position with a projected end date of June
30, 2025. Based on funding, position may be extended.
The Technology Support Specialist Sr. provides advanced technical
support, troubleshooting, and maintenance for computer systems and
software applications. In this role, they are responsible for
diagnosing complex issues, implementing effective solutions, and
ensuring all technology systems operate smoothly. This position
requires collaboration with crossfunctional teams to support
end-users, manage IT assets, and oversee security protocols.
Additionally, the Senior Technology Support Specialist mentors
tier-1 staff, creates technical documentation, and participates in
IT project planning and execution to enhance organizational
efficiency. The Senior Specialist stays updated on the latest
technology trends and recommends upgrades to improve system
performance.
Essential Functions
30% - Provide advanced troubleshooting and support for technical
issues related to hardware, software, and network systems.
Diagnose, resolve, and document complex technical issues escalated
from lower support levels. Manage and maintain various technology
systems, including workstations, printers, mobile devices, and
specialized software. Install, configure, and update software and
ensure compliance with security and institutional policies.
20% - Lead or participate in technology-related projects, ensuring
timelines and resources are managed effectively. Collaborate on
designing and implementing new solutions or updates to meet the
organization's changing needs.
20% - Create and maintain detailed documentation of processes,
solutions, and procedures to assist in training new staff and
ensuring consistent support. Track and report technology issues,
trends, and system performance to inform decision-making.
10%-Work closely with IT and AV teams to coordinate support,
especially for cross-functional projects. Assist in planning and
executing upgrades or technology rollouts. Act as a liaison between
departments to align technology solutions with user needs.
10% - Track and manage technology assets, ensuring updated and
accurate inventory. Coordinate equipment orders, disposal, or
redeployment as necessary.
10% - Other duties as assigned
Minimum Qualifications
High School Diploma or GED and four years of technical experience
in an area directly related to assignment.
There is no substitution or equivalency allowable for the High
School Diploma or GED.
OR
An equivalent combination of the conferred degree, education,
certification and directly related full-time work experience as
described above sufficient to successfully perform the essential
duties of the job such as those listed above, unless otherwise
subject to any other requirements set forth in law or regulation,
may be considered.
Desired Qualifications
1. Proficiency in troubleshooting and resolving complex technical
issues related to hardware, software, networking, enterprise
applications, and operating systems.
2. Proficiency in scripting languages to automate routine
technology support tasks, enhance system efficiency, and
troubleshoot advanced technical issues. Demonstrated ability to
develop, test, and deploy scripts to support a desktop fleet.
3. Experience planning and executing IT projects, such as hardware
rollouts, software deployments, and upgrades, with attention to
asset allocation and inventory management.
4. Demonstrated expertise in managing IT asset inventories,
including tracking, auditing, and maintaining accurate records of
hardware and software assets.
5. Exceptional communication skills with the ability to document
procedures, create technical guides, and effectively collaborate
with cross-functional teams.
6. Proven ability to lead and mentor junior team members, fostering
skill development, knowledge sharing, and team collaboration.
7. Relevant IT certifications
Special Working Conditions
***This is a short-term position with a projected end date of June
30, 2025. Based on funding, position may be extended.
Possession of a valid State of Arizona Class D driver's license is
required; must meet minimum standards regarding driving:
Exerting up to 50 pounds of force occasionally, and/or up to 20
pounds of force frequently, and/or up to 10 pounds of force
constantly to lift, carry, push, pull or otherwise move objects
including the human body.
Work is performed in both the field and in an indoor office
environment with moderate exposure to hazardous physical conditions
(such as mechanical parts, electrical currents, vibration, etc.);
moderate exposure to environmental conditions (such as disruptive
people); and moderate exposure to extreme temperatures, inadequate
lighting, movement restrictions or intense noise.
May be required to sit for a prolonged period of time; viewing a
computer monitor.
Climbing stairs and/or ladders to reach assigned areas along with
working at heights.
How to Apply
Applicants are required to submit a cover letter and resume showing
how the applicant meets the minimum and desired qualifications. All
minimum requirements must be met at the time of the
application.
Additional materials will not be accepted after the job posting has
closed.
Missing materials or incomplete employment history will not be
considered.
Please ensure your materials clearly provide the following
information.
Posting Close Date
Please apply on or before January 6th, 2024 to ensure consideration
within the first review.
Additional reviews, if necessary, will be held.
Application deadline: Please apply on or before January 14th, 2024
to be considered.
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not
discriminate, nor tolerate discrimination in employment or
education, against any applicant, employee, or student because of
race, color, religion, sex, sexual orientation, gender identity,
national origin, citizenship status (including document abuse),
age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in
the United States shall, on the basis of sex, be excluded from
participation in, be denied the benefits of, or be subjected to
discrimination under any education program or activity receiving
Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment,
and business environment free of gender discrimination. Incidents
of misconduct should be reported to the college Title IX
Coordinator, as outlined in policy, contact information is
available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and
Universities to disclose information about crime on and around
their campuses. Crime reporting data for each of the Maricopa
Community Colleges, as required under the Clery Act, is available
at this link Clery Act.
To apply, visit
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Keywords: Maricopa Community College District, Casa Grande , Technology Support Specialist Sr -Short Term, IT / Software / Systems , Chandler, Arizona
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