Senior Customer Service Representative

Company: NTT DATA
Location: Phoenix
Posted on: September 29, 2024

Job Description:

**Temporary Senior Customer Service Representative Needed for 4 Months**

We are seeking a highly skilled and experienced customer service representative to join our team for a temporary assignment of 4 months or longer. The ideal candidate will have a strong background in customer service, healthcare, and insurance industry.

**Job Description**

At NTT DATA, we value our employees and strive to create a work environment that supports both personal and professional growth. Our team is dedicated to solving tough problems and improving the healthcare industry.

**Key Responsibilities**

* Handle inbound and outbound calls from participants and prescribers to start and process order requests
* Research and investigate orders using PeopleSafe and LINKS
* Research issues sent by Customer Care, Account Managers, internal customers, and Quality Assurance relative to the customer service experience
* Notify requestors of decisions, changes, or other relevant information pertaining to requests/inquiries
* Research and resolve payment issues
* Call to offer direct sales of medications to participants and post payments to the proper account
* Perform required transactions to complete mail order prescriptions
* Follow standard operating procedures, problem-solving, and troubleshooting within guidelines
* Work under strict turn-around-times

**Requirements**

* 1+ year of customer service experience involving interacting with others
* 1+ year of MS Office experience
* 1+ year of experience in a call center environment
* 1+ year of healthcare or insurance industry experience
* High School diploma or GED

**Essential Functions**

* All duties and responsibilities are essential job functions and are subject to possible modification to reasonably accommodate individuals with disabilities
* Regular attendance is an essential function of this position
* To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently

**Typical Physical Demands**

* Requires sitting for long periods of time
* Some bending, stretching, or reaching required
* Requires the physical dexterity to operate a keyboard, calculator, telephone, copier, and other office equipment as necessary
* Requires ability to perform data entry functions for 95% of the scheduled work shift and perform duties in a fast-paced environment with high demands and tight deadlines
* Requires ability to view computer monitor for long periods of time without eyestrain

**About NTT DATA, Inc.**

NTT DATA, Inc. partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions, and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.

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