Senior Customer Service Representative
Company: NTT DATA
Location: Phoenix
Posted on: September 28, 2024
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Job Description:
**Temporary Senior Customer Service Representative Needed for 4
Months**
We are seeking a highly skilled and experienced customer service
representative to join our team for a temporary assignment of 4
months or longer. The ideal candidate will have a strong background
in customer service, healthcare, and insurance industry.
**Job Description**
At NTT DATA, we value our employees and strive to create a work
environment that supports both personal and professional growth.
Our team is dedicated to solving tough problems and improving the
healthcare industry.
**Key Responsibilities**
* Handle inbound and outbound calls from participants and
prescribers to start and process order requests
* Research and investigate orders using PeopleSafe and LINKS
* Research issues sent by Customer Care, Account Managers, internal
customers, and Quality Assurance relative to the customer service
experience
* Notify requestors of decisions, changes, or other relevant
information pertaining to requests/inquiries
* Research and resolve payment issues
* Call to offer direct sales of medications to participants and
post payments to the proper account
* Perform required transactions to complete mail order
prescriptions
* Follow standard operating procedures, problem-solving, and
troubleshooting within guidelines
* Work under strict turn-around-times
**Requirements**
* 1+ year of customer service experience involving interacting with
others
* 1+ year of MS Office experience
* 1+ year of experience in a call center environment
* 1+ year of healthcare or insurance industry experience
* High School diploma or GED
**Essential Functions**
* All duties and responsibilities are essential job functions and
are subject to possible modification to reasonably accommodate
individuals with disabilities
* Regular attendance is an essential function of this position
* To perform this job successfully, the employee will possess the
skills, aptitudes, and abilities to perform each duty
proficiently
**Typical Physical Demands**
* Requires sitting for long periods of time
* Some bending, stretching, or reaching required
* Requires the physical dexterity to operate a keyboard,
calculator, telephone, copier, and other office equipment as
necessary
* Requires ability to perform data entry functions for 95% of the
scheduled work shift and perform duties in a fast-paced environment
with high demands and tight deadlines
* Requires ability to view computer monitor for long periods of
time without eyestrain
**About NTT DATA, Inc.**
NTT DATA, Inc. partners with clients to navigate and simplify the
modern complexities of business and technology, delivering the
insights, solutions, and outcomes that matter most. We deliver
tangible business results by combining deep industry expertise with
applied innovations in digital, cloud, and automation across a
comprehensive portfolio of consulting, applications,
infrastructure, and business process services.
Keywords: NTT DATA, Casa Grande , Senior Customer Service Representative, Hospitality & Tourism , Phoenix, Arizona
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