CASHIER
Company: Home Depot
Location: Mesa
Posted on: September 27, 2024
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Job Description:
Job DescriptionPosition Purpose:Cashiers play a critical
customer service role by providing customers with fast, friendly,
accurate and safe service. They process Checkout and/or Return
transactions, as well as monitor and maintain the Self-Checkout
area. They proactively seek product/project knowledge to provide
customers with information and identify selling opportunities. They
follow all policies and procedures to ensure that shrink is
minimized. A Head Cashier will position Cashiers and support them
by expediting price checks, approving Point of Sale transactions
and markdowns for mainline registers, Self-Checkout, Returns, Pro
Desk, Special Services, and Tool Rental. They provide first level
escalation for customer issues and assist in the supervision,
coaching and training of other Front End Associates by
participating in the training of new Cashiers and utilizing all
available tools to coach and develop other Cashiers. The preferred
qualification for a Head Cashier is 1+ years of Cashier
experience.Major Tasks, Responsibilities & Key
Accountabilities:Provides customers with fast serviceFollow the
standard checkout process to ensure fast checkoutRemove small items
from the customer s cartInvite customers into your lane and meet
customers in the aisle when availableLearn to recognize that a line
is anything more than one customer checking out and two more
waitingNotify the Head Cashier whenever lines formProvide customers
with friendly serviceOffer a friendly greeting, smile and make eye
contact with customersLet customers know you will assist them
shortly if helping another customerThank each customer by saying,
Thank You for Shopping The Home Depot.Assess the customer s need
for loading assistance, taking into consideration the merchandise
being purchased as well as other environmental factorsGive
customers your full attention throughout the transactionProcess all
transactionsFollow the standard checkout process to ensure accuracy
and to prevent shrinkIf assigned to Self-Checkout, actively monitor
notification messages at the Cashier Station and assess the
situation prior to over-ridingFollow SOP regarding cash handling
procedures, including Self-CheckoutMonitor all entrances and exits,
request proof of payment when necessary Nature and Scope:Due to
forklifts and other heavy equipment traveling through the store,
temporary cracks may appear in the floor, causing an uneven walking
surfaceThe warehouse environment can be dusty and noisyDoors are
frequently open, causing drafts and interior temperature
changesFloors around work area may become slippery during wet
weather conditionsMay have to handle merchandise and work with
tools with sharp edgesPassing forklifts emit gas fumesTools,
supplies and related merchandise may contain hazardous materialsMay
have to occasionally work outdoors where temperatures and climate
can fluctuate Environmental Job Requirements:Environment:Usually in
a comfortable environment but with regular exposure to factors
causing moderate physical discomfort from such things as dust,
fumes or odorsTravel:Typically requires overnight travel less than
10% of the timeWe are an Equal Opportunity Employer and do not
discriminate against any employee or applicant for employment
because of race, color, sex, age, national origin, religion, sexual
orientation, gender identity, status as a veteran, and basis of
disability or any other federal, state or local protected
class.
Keywords: Home Depot, Casa Grande , CASHIER, Hospitality & Tourism , Mesa, Arizona
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