District Manager, Retail
Company: Goodwill of Central & Northern Arizona
Location: Phoenix
Posted on: January 29, 2025
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Job Description:
2626 W Beryl Ave Phoenix Arizona, 85021,
Starting Pay: $103k/ Year
Position Description:
Responsible for the oversight, leadership and achievement of
results for multiple Retail Store locations. Directs all aspects of
daily operations; leading the team and driving the business.
Provides strategic vision, leadership and general management skills
for both short- and long-term success. Key responsibilities include
store operations, financial management, human resources, control of
inventory and training & development. Maintains control-related
standards and procedures. Builds and retains motivated, high
performing teams through effective leadership of line
management.
Essential Duties and Responsibilities:
1. Financial - Sustains growth through financial stewardship &
fiscal responsibility.
• Executes retail operations plan to achieve required targeted
growth in daily, monthly, quarterly, and yearly goals for profit,
revenue, and production for multiple Retail Store locations.
• Spends time in the stores with retail teams and customers to
understand and identify business critical issues in order to ensure
the alignment of tactics and strategies.
• Coordinates with Store Managers to define objectives and goals by
constantly developing innovative and cost effective product
generation; monitors product levels daily to achieve bottom line
sales budget against targets.
• Works with the Regional District Director to generate ideas about
future retail activities to ensure a cutting edge strategy;
maintains up-to-date knowledge of the market place, competitors and
trends.
• Partners with Retail Leadership to facilitate the annual budget
process.
2. Customer & Community - Collaborates with customers to understand
and deliver customer's needs & expectations.
• Partners with HR Business Partners to ensure people management
goals are achieved and issues are satisfactorily resolved.
• Ensures store locations deliver excellent customer service to
donors and customers.
• Ensures store locations are clean, well-kept, and reflect the
Goodwill brand appropriately.
• Partners with community businesses and organizations to promote
Goodwill mission.
• Serves as a Goodwill ambassador to the community.
3. Operational Excellence - Implements strategies to maximize
resources and infrastructure.
• Ensures that store leadership is well-trained and fulfill their
duties and responsibilities.
• Coordinates efforts among locations to allocate donations, team
members, and leadership to maximize area performance.
• Ensures the district complies with all policies and procedures
relating to Security, Health and Safety; influences any changes
necessary to meet statutory requirements, ensuring minimum risk to
team members and the business.
• Must have reliable transportation to visit each location
regularly (at least once a week) to teach, train, and inspire.
• Partners with support areas (Asset Protection, Human Resources,
Safety, Finance, etc.) to further business goals and ensure
compliance with applicable policies, procedures, and
regulations.
4. Team Goodwill - Promotes a culture that embraces growth &
development to meet the needs of our team.
• Leads the district in building a strong sales management culture;
spends time coaching store leadership, identifying skills and
opportunities for development; provides advice and guidance on
issues. Identifies top talent through interviews and hiring to
ensure the organizations capability to deliver on its goals.
• Responsible for performance management (coaching, discipline,
performance improvement plans, and annual reviews), staffing,
compensation, and development of Store Managers.
• Ensures that store leadership effectively manages performance of
team members.
• Models Goodwill Core Values - Trust, Collaboration, Engagement,
Ownership, and Innovation.
• Plays critical role in driving company culture change efforts and
change management processes.
• Coordinates efforts with various Goodwill divisions, as
needed.
Performs other related duties, as assigned.
Key Competencies/Enabling Attributes:
I. Leading Your People: Effectively engages and inspires others to
become proud members of Goodwill by being a role model in every
action and interaction.
• Acquires and Retains Top Talent - Creates and motivates the
highest quality workforce to ensure GCNA becomes a best-in-class
organization.
• Fosters a Foundation of Trust - Establishes an environment of
trust and respect that inspires high engagement.
• Builds Diverse Partnerships - Develops strategic partnerships
inside and outside the organization to support the GCNA vision and
brand.
II. Leading Performance: Delivers high performance results through
effective decision-making, planning, and execution to exceed
customer expectations.
• Manages Performance and Results - Develops and executes plans
that drive accountability for operational success.
• Makes Sound and Timely Decisions - Models managerial courage,
business acumen and discernment to make sound decisions that
positively impact business results.
• Surpasses Customer Expectations - Establishes an attitude and
commitment to "wow" the customer.
III. Leading the Business: Possesses the knowledge and expertise to
lead the operations, deliver results, control budget, & drive
business growth.
• Applies Business and Financial Reasoning - Understands how the
team's performance and financials contribute to the success of the
GCNA Mission.
• Acts Strategically - Develops distinctive strategies to achieve
competitive advantage and translates a strategic vision into
specific objectives and action plans.
• Embraces Change and Innovation - Establishes an environment that
anticipates and embraces change.
Minimum Qualifications (Education, Experience, Skills):
• 3 years' work experience in Retail Management within a multiple
store organization and Retail Buying, preferably thrift, or any
combination of education and experience which would provide the
necessary knowledge, skills and abilities to meet the minimum
qualifications to perform the essential functions of this
position.
• Must have experience in development and growth of a retail store
chain.
• 3 years' of experience with Retail Inventory POS Computer System
preferred.
• 5 years' of supervisory experience as well as developing and
managing business operations preferred.
• Proficient in Microsoft Office Suite.
• Valid Arizona drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where
applicable for position.
You will be eligible for a comprehensive Total Rewards package, 1st
of the month following 60 days of employment that includes the
following:
Become a valuable part of our team and work for a company which has
been named a Best Place to work by the Phoenix Business Journal 4
out of the last 5 years. Work for a company which has seen double
digit growth year after year for nearly a decade. Work for a
company which values diversity and is centered on success. Goodwill
of Central & Northern Arizona - We Put People to Work!
Goodwill of Central and Northern Arizona endeavors to make our
website accessible to any and all users. If you would like to
contact us regarding the accessibility of our website or need
assistance completing the application process, please contact
Candidate Support at 602-535-4000, option 5, or .
We consider applicants for all positions without regard to race,
color, religion, sex, sexual orientation, national origin, age,
marital or veteran status, the presence of a non-job related
medical condition or disability, or any other legally protected
status. We will make reasonable accommodation and modification,
including adaptive devices, to assist any person with a disability
to apply for and, if hired, to perform the duties the position they
seek. Assistance could include help in completing on-line
application as well as providing alternative communication, e.g.,
Braille and Large Print.
PHISHING SCAM WARNING: Goodwill of Central and Northern
Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV")
are among several companies recently made aware of a phishing scam
involving con artists posing as hiring managers recruiting via
email, text and social media. The imposters are creating misleading
email accounts, conducting remote "interviews," and making
artificial job offers in order to collect personal and financial
information from unsuspecting individuals. Please note that
GCNA/GIMV only use company email addresses, which contain
"@goodwillaz.org" or @gimv.org", to communicate with candidates via
email. The company also uses secure tools on our website to receive
data from applicants and would never ask them to submit their
personal banking information to apply for an open job. If you are
contacted by someone about an open job at GCNA/GIMV, please verify
the domain of the sender's email address and that they are asking
you to apply on this website. If you believe you have been a victim
of a phishing scam, please visit the Department of Homeland
Security's Cyber Smart website (
https://www.cisa.gov/be-cyber-smart/campaign ) to learn how to
report it.
Keywords: Goodwill of Central & Northern Arizona, Casa Grande , District Manager, Retail, Executive , Phoenix, Arizona
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